Best Ways To Use Technology In Collecting Past Due Medical Claims

Struggling to get patients to pay their medical bills on time? Put a stop to those late payments and collection nightmares with these simple steps on collecting past-due patient claims. Learn how to use modern technologies, such as automated reminder systems and payment plans, to get your accounts receivable cycle back in order fast.

Automate Payment Posting

Automating payment posting processes can help reduce claims backlog, minimize errors and ensure all payments are updated quickly. Automated systems remove manual processing of payments by scanning for information on paper and electronically-received bills to parse line elements, credit posted payments, and reduce unpaid balances. This level of automation makes the claims process smoother and more efficient and allows medical providers to maximize resources to turn over requests more quickly.

Send Reminders to Patients Electronically

Automated payment notifications and reminders can be a major help in collecting past-due patient claims. Utilizing technology such as email, SMS, and push notifications, you can ensure that patients receive the debt notices they need quickly and reliably. These automated messages will save time by replacing manual processes of sending out payment reminder letters or making phone calls while still ensuring that debt collectors reach their goals timely.

Utilize Online Payment Portals

Utilizing online payment portals is one of the best ways to ensure that patient accounts are paid on time and reduce the amount of past-due claims. Online payment portals allow patients to receive payments electronically and can be a much more efficient method for getting money into your office quickly. Additionally, this process should be secure and compliant with payment industry standards, providing an added layer of security for you and your patients.

Leverage Text Messages for Patient Collection

For a fast, efficient way to follow up on outstanding patient accounts, consider utilizing text messages. Because they are easy to read and require little effort on the provider’s part, text messages can be an effective way to communicate with your patients about past-due accounts. Furthermore, SMS campaigns have a high response rate since most people have their phones nearby at all times; therefore, there is more likely that patients will read the message than if it was sent via email.

Integrate eCoding Solutions into Your Practice

As technology continues to advance, utilizing eCoding solutions can further simplify the process of collecting past-due medical claims. Such tools allow you to quickly and easily access codes and related fees without having to search manually. This can significantly reduce the time it takes to collect payments from patients, ultimately ensuring they are financially responsible for their services rendered. Additionally, these systems, with the help of an Accounts Receivable Professional, can ensure that providers document compliant services consistently, reducing the potential for compliance issues down the road.